Testimonials

"Prior to hiring Melody, we did not have a Technical Writing staff. Being in QA, I knew the benefits of documentation not only for my team but the business. Melody's experience helped guide us in providing what she needed. One of the reasons I wanted Melody on the team was because of her experience so she could hit the ground running and that she did. She helped establish a process. Connecting with SMEs can be a challenge, but she was able to do it and meet deadlines. Melody made my job easier and would be a great asset to any team."

Melissa Erickson, IT QA Manager

OnPoint Group

"After the first hire did not necessarily meet our requirements, we brought Melody on to take the lead in creating all documentation. She took the initiative to research the product and technology by gathering source information, attending demos, asking questions, interacting with the SMEs (i.e., developers, product managers, etc.,), reading existing materials, attending meetings, and other methods. I can attest that Melody showed great organization & Time-Management skills.

The IoT Console is a very complex application and she was able to explain concepts to the end-users in an easy-to-understand manner. She submitted drafts for internal review cycles to ensure the content was technically accurate and met all other requirements. This included Release Notes, User Guides, Templates within the Application and Onboarding Guide to name a few. Not only was documentation delivered on schedule but she provided timely updates regarding the project status and milestones. Melody organized our documentation repository and development templates and naming conventions for easy searching. She also provided ideas and recommendations to improve workflow processes, and the user experience. Melody made my job a little easier by delivering on-time, asking the right questions, working well with other team members and always being professional. I would highly recommend Melody for a contract or permanent position." 

Vincent Oates, Sr. Program Mgr.

AT&T

 "We contracted with Melody to create end-user and administrator guides for our web-based B2B product. With limited input from the management team, she utilized our subject matter experts and requirements documentation to create two thorough and well-organized user guides. Melody follows a structured document creation process, reporting her progress on a weekly basis and ensuring the team is aware of her dependencies and next steps. Her writing style is very approachable and is oriented to the varying technical levels of our audience. We plan to work with Melody again, and I would recommend her to any company that is seeking a strong technical writer."  

Robert Galop, Sr. Director, Product Development

Archway

"Melody quickly came up to speed on the software systems that we were implementing. What was unique about this technical writing assignment is that Sage is using 5 different software packages that we have integrated and can run independently.

She helped us to put together this single support document and did an excellent job of integrating all of the disparate pieces of information to create a single manual that is used by our Operations Team. She produced a HIGH QUALITY document and worked quickly and independently to get the job done."  

Roxanne Seymour, Director of PMO

Sage Software